01-20-2012, 09:33 PM
From our "Frequently Asked Questions" at viewtopic.php?f=9&t=6
Question #12a: My EZ Capped beverage is fermenting, and it looks like the EZ Cap is bulging and there is a slit in the middle of the EZ Cap. Is this normal?
Answer: Yes. The bulge is proof that the EZ Cap is maintaining the proper amount of pressure. When carbon dioxide needs to be released, it will exit through the slit.
Question #13b: There is the hole in the caps you sent ,there is the foam, rubber inside whatever you call it ,that cover the holes you drill in this caps. Now this start to crack and small hole show up like a cut ,hole on this rubber in the caps you sent and I try to use.
Answer: The "crack" is an important feature, not a problem. Please see answer #12a above.
Question #13c: You sent me a defective product! There is a crack in the center of cap!
Answer: The "crack" is an important feature, not a problem. Please see answer #12a above.
Question #13d: I received your product, but there is a break in the center of the cap and there is gas coming out of it. I want a refund for defective product.
Answer: The "break" is an important feature, not a problem. Please see answer #12a above.
Question #12a: My EZ Capped beverage is fermenting, and it looks like the EZ Cap is bulging and there is a slit in the middle of the EZ Cap. Is this normal?
Answer: Yes. The bulge is proof that the EZ Cap is maintaining the proper amount of pressure. When carbon dioxide needs to be released, it will exit through the slit.
Question #13b: There is the hole in the caps you sent ,there is the foam, rubber inside whatever you call it ,that cover the holes you drill in this caps. Now this start to crack and small hole show up like a cut ,hole on this rubber in the caps you sent and I try to use.
Answer: The "crack" is an important feature, not a problem. Please see answer #12a above.
Question #13c: You sent me a defective product! There is a crack in the center of cap!
Answer: The "crack" is an important feature, not a problem. Please see answer #12a above.
Question #13d: I received your product, but there is a break in the center of the cap and there is gas coming out of it. I want a refund for defective product.
Answer: The "break" is an important feature, not a problem. Please see answer #12a above.